Frequently asked questions

Primepixel offers focused graphic design and UI/UX services, including logo design, brand identity, landing-page design, app-screen design, social-media assets and print collateral.

Review each package’s deliverables, turnaround time and revision allowance. Choose the package that most closely matches what your project needs. Contact Primepixel before ordering if you are unsure.

Yes. Primepixel service prices are displayed in euros so the amount is clear before checkout.

After checkout, you will receive the next steps for submitting your project brief, content, references and any files needed to begin the design process.

The turnaround period begins after payment is confirmed and Primepixel has received a complete project brief and all required materials.

The number of included revision rounds is stated on each service page. Requests beyond the included scope may require an additional quotation.

Completed files are delivered digitally by email or through a secure shared download link. Physical shipping is not required for digital design services.

Primepixel design-service packages are delivered digitally. Any physical product or printed item, if offered separately, will clearly state its own delivery terms.

Cancellation and refund eligibility depend on the project stage and the applicable Delivery & Refund Policy. Review that policy before ordering or contact Primepixel with questions.

Final formats depend on the service package. Relevant product pages identify the included file types, such as PNG, JPG, PDF, SVG or design handoff files.

Yes. Primepixel is based in France and can provide digital design services to clients in other countries, subject to checkout availability and the applicable terms.

You can use the Contact page or email support@primepixel.fr. Include your name, project type and a short explanation of what you need.